ITS Help Desk

Getting Started 15

• Connect to the Network (computer & mobile devices)
• Connect to Network (gaming device)
• Download and Install Office 365/2019 for Free
• OilerPrint - Printing on Campus
• Sign up For A UFnet Account (email)

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FAQ's 54

• Scheduling the One Button Studio or Light Board Rooms
• How to Reset Your Password
• How Do I Install a Printer?
• Will ITS ever ask you for your password?
• What is a virus?

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Google Drive File Stream 3

• Switch to Google Drive File Stream- Windows
• Switch to Google Drive File Stream- Mac
• Download File Stream onto Windows (Faculty and Staff only)

Jenzabar CX 2

• Install CXconnect 8.1
• Jenzabar CX - Printing budget information

3D Printing 1

• 3D Printing

Adding Printers 1

• Adding Printer Easily in Windows

Requests 1

• SFTP Information for SFTP.CLOUD.FINDLAY.EDU

Resources 5

• Institutional Review Board Guidelines
• Respondus
• TaskStream for Fac/Staff
• Atomic Learning/Hoonuit
• TaskStream for Students

Projects 1

• Edge Network Switch Replacement

How to contact ITS 1

• Contact ITS

Email - Office 365 15

• Setup UF Email on your Phone
• Outlook Not Receiving New Email
• Outlook Web - View Message Headers
• How do I recall an email I sent in Outlook?
• Outlook Showing Extra Unread Numbers

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Canvas 19

• Starting the Semester With Canvas
• Canvas Semester Term Dates
• Copy a Canvas Course
• Instructors - Permissions and Roles in Canvas
• Canvas - Embedding Images in Test Questions

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Zoom 9

• Zoom - Getting Started
• Zoom Best Practices
• Zoom - Create a Meeting in Canvas Course
• How to add Zoom to Outlook
• Add Zoom to Outlook Web Email (OWA)

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VDI - Citrix 3

• What is Citrix?
• How to Access Citrix
• Print to the Print Release Station from Citrix

Access Network Shares 3

• Access Network Shares - Mac
• Access Network Shares - Windows
• Mac to Mac Remote Connection

Training 6

• Remoting into Another Computer on Windows (SCCM)
• Lightboard: Tips and Cleaning
• Quick iMovie for iPad Tutorial
• Green Screen and Camtasia Video Editing
• Connecting to Solstice Pods

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Borrow Technology 1

• Borrow Technology Loaner Pool Checkout Form

MyFindlay 1

• Update: Firefox: Unable to Log Into MyFindlay (FIXED)

Cable TV/Campus Phones 1

• Campus Phones

Microsoft Office 2

• Designing a Poster in PowerPoint
• Editing not allowed on Mac - Office

Mobile Apps 1

• Mobile Apps

Information Portals 1

• Portals

Computer repairs 1

• Computer repairs

Website & OilerNation 2

• Training
• Editing Directory Pages

Poster Printing 1

• Printing a Poster

Outlook 1

• Report spam and phishing messages in Outlook on the web

Continuity Plan 2

• COVID-19 Faculty Resources
• Canvas Quick Start for Students