Outlook may show more messages unread then there actually are. This is depicted by the bold number next to a folder in Outlook.
If you are experiencing this, please follow these steps:
- Close Outlook.
- Click on Start and type: outlook.exe /cleanviews
- Press Enter
- Once Outlook restarts, it should now display the correct number of unread message next to the folder
If you need help with this, please feel free to contact Technology Support Services at x4357 or by email to firstname.lastname@example.org