It should ask for more information and will guide you through the setup process for 2 methods of authentication. You MUST enter at least 2 methods.
If you want to use the Microsoft Authenticator app on your phone, please continue. If you would like to use another authentication method, please skip down to Other Method.
Microsoft Authenticator appThe app icon should look like the above image.
You can click Next through the prompts to set up your Microsoft Authenticator app on your phone with the QR code that should be displayed on your computer.
Your computer screen should look like this:
In the Microsoft Authenticator app on your phone, tap + to add an account, then tap "Other account" or "Scan qr code".
Approve the app to use your camera when prompted.
Scan the QR code displayed on your computer using your phone from within the Microsoft Authenticator app.
If you use VPN you will have 2 accounts in the app, one for VPN and one for email/canvas/workday.
On your computer, click Next then the system will test the app and if successful, the system will continue to require set up your secondary form of authentication (phone or email).
When complete, you should be logged in to your account.
In the Authenticator app on your device, tap the menu button in the top left (iPhone) or top right (Android)
Scroll down and locate 'App Lock' and turn it off (if it is already off turn it on and back off or it will turn on in the future).
NOTE: By turning this off you will be able to utilize other smart devices to approve your login. If you leave it on you will be required to put in your phone lock code every time you need to approve the login.
At the bottom of the box should be a link that says you want to use a different method. Please click that link.
You should be able to click the drop down box and choose either Email or Phone authentication. Choose which one you'd like to use.
You will need to put in your phone number to authenticate with a call or text message, or your alternate email address to receive an email with a verification code.
After entering your phone number or email address, click Next through the prompt and it should send a verification code to your phone or email (whichever you chose). Enter this code at the prompt on your screen. Alternately, if you choose to authenticate with a phone call, you will be called and a voice will prompt you to press # on your phone to verify.
If this authentication method was successfully verified, you may continue to click Next and set up your secondary authentication method in the same way.
Once you have set up your secondary method and successfully verified, you should be logged in to your email.
You should then be able to log in at either of the links provided above with your UFnet@findlay.edu, your password, and authentication.
Please let us know if you need further assistance with this issue.
Changing Settings before getting a new Smartphone or phone number
- Login to your email account.
- In the top right click on your account picture.
- Click on the "View account" link.
- Under the "Security Info" card click on "Update info".
- To add a new device click on "Add sign-in method".
How to use MFA app when your phone does not have internet access
- Login to your email
- When prompted to approve the notification click the "I can't use my Microsoft Authenticator app right now" Link
- Click "Use a verification code"
- Open the Microsoft Authenticator app on your smartphone
- Tap your UF entry in the app
- Use the "One-time password code" in this box