If your Xbox One has never been used on another internet connection before, you will have trouble finding your wired MAC address. The system requires an internet connection in order to reach the settings menu where the MAC address is located.

Use this work around to find your MAC address:

  1. Allow the Xbox One to run through the system setup, and let it fail.
  2. Select "Fix It", and let it attempt to diagnose the issue
  3. After the "Fix It" fails, the Xbox will bring you to a screen prompting you to manually set up the connection. This screen will list both the wireless and wired MAC address.
  4. Record the wired MAC (see Connect to Network (gaming device)).

If you have connected to the internet before, this is how to locate the Mac address:

  1. If you are signed into your profile, navigate to My Games & Apps.
  2. select Settings.
  3. In the settings pane, select Network.
  4. Select Advanced Settings.
  5. Record the wired MAC (see Connect to Network (gaming device)).

PlayStation 4

  1. Select Settings.
  2. Select Network.
  3. Select View Connection Status.
  4. Record the wired/wireless MAC address (see Connect to Network (gaming device)).

Wii U

  1. From the Wii U Menu, select "System Settings."
  2. Using the Left Stick select the "Internet" icon and press the A Button.
  3. Select "View MAC Address" and wait a moment for the MAC address to be displayed.
  4. Record the wired/wireless MAC address (see Connect to Network (gaming device)).
  5. When you are finished, tap "Back."


  1. Select "Wii Settings" to access the Wii system settings menu
  2. Using the arrow on the right side of the screen, scroll to page two and select "Internet."
  3. Select "Console Information"
  4. The Wii console's MAC address will be shown at the top of the screen.

Xbox 360

  1. Go to the settings tab at the far right of the dashboard
  2. Select System
  3. Select Network Settings
  4. Select Wireless
  5. Select Configure Network
  6. Go right to additional settings
  7. Select advanced settings
  8. Your MAC address will be listed at the bottom right


  1. Go over to Settings
  2. Go down to System Settings
  3. Go down to System Information
  4. Your MAC address will be the first item on the list

If at anytime during this process you have any questions, please contact Technology Support Services at 419-434-4357, or at Zoom.