Multi-gesture technology has become a staple of phones and now laptops. However, these functions can interfere with other software. When taking a test with Respondus, these multi-gestures can cause issues as some of its functions make it seem like a user is attempting to cheat during a test.
Even if it is an innocent mistake as part of the test taker, Respondus doesn't know the difference.
During an exam attempt, the 1st time a user switches away and accesses another app (and it takes focus), then returns to LockDown Browser, they receive a warning pop-up not to do it again or the browser will shut down. This is by design to avoid false positives. The second time a student switches away and returns to LockDown Browser, LockDown Browser shuts down. Depending on the settings chosen by the instructor, this could mean that the test will automatically be submitted at that time.
After further testing, we have found that both the 3 and 4-finger gestures will cause this situation to occur. We RECOMMEND that you either use a mouse or turn off these gestures when taking a test in Canvas. At this time, we have found these gesturing tools effect Windows-only computers using Lockdown Browser.
Disable Multi-gesturing in Windows
To adjust and turn off these settings on Windows for the touchpad, please follow these steps:
- Open Windows settings by pressing the Windows logo key + I or right-clicking the Windows icon (four squares) and selecting Settings.
- Select the drawer icon labeled Bluetooth & Devices from the left pane.
- Select Touchpad.
Below are the settings for these multi-gesture settings. We suggest disabling these for taking tests in Canvas to prevent any unnecessary issues during a test. To disable them: click the drop down box and change their behavior setting to Nothing.
If you have any questions or issues, contact Technology Support Services
419-434-4357