ITS Help Desk

Setting up the Microsoft Authenticator app for Multi-Factor Authentication (MFA)

1. On your Smartphone, begin by logging in to your UF email account:  http://mail.findlay.edu

2. In the top right click on your account picture.

3. Click on the "View account" link.

4. Under the "Security Info" card click on "Update info".

5. To add a new device click on "Add sign-in method". 

   6. Click the drop-down box where it says “Choose a method”. Choose “Authenticator App”, then “Add”

7. On your phone, download the Microsoft Authenticator app from your app store. When you see the message below you can click the Download now button if the app is not already installed. You can also install the Microsoft Authenticator app by searching your respective App Store or Google Play. Return to this screen and click the Next button.

8. Tap "Pair your account to the app by clicking this link"
Return to the web browser and tap Next after it adds your account in the Microsoft Authenticator App.

9. After clicking next you will receive a push notification.  Tap the notification to approve your sign in and type in the numbers that are displayed in your browser.

10. Return to the web browser and Click next if available.  A green banner will appear at the top indicating you have activated your MFA app.

11. This should complete the setup and you can now use the Microsoft Authenticator app as your multi-factor authentication method.

Your authentication from Microsoft Authenticator should pop up on your phone as a notification that you will need to enter the 2-digit number provided at login and approve.

You should not need to open the Microsoft Authenticator app to do this.  If the app is having you open or unlock the app for authentication, you may turn app lock off with the following instructions:

Turn App Lock off

In the Microsoft Authenticator app on your device, tap the menu button in the top left (iPhone) or top right (Android)

iPhone:

 Android:

Tap settings.

Scroll down and locate 'App Lock' and turn it off (if it is already off turn it on and back off or it will turn on in the future).

NOTE: By turning this off you will be able to utilize other smart devices to approve your login.  If you leave it on you will be required to put in your phone lock code every time you need to approve the login.