Here is a terrific resource for UF help desk and student support staff. This link will take you to the Tech Support Basics for CUI Customers site, where you will find answers to the most common issues students experience when getting started with Cengage Unlimited. This was built with customer input, and we hope it empowers your teams to confidently answer students’ questions about access, etc. That said, do not forget that we are here for you and available to help!