Internal KB

This is our internal Knowledge Database.

Update System Description Remotely
 Remote registry is used to modify the System Description of another machine. Connect to the Management of that computer and turn on the servi...
Mon, Mar 30, 2015 at 10:23 AM
Setup MFA through authenticator app (Smartphone, tablet, etc.) (DEPRECATED)
To access your MFA information, Click on the following link: Login. Click Activate Mobile app on the...
Thu, Nov 10, 2022 at 12:45 PM
Common Jenzabar CX Fixes
1. Turn off UAC if it is running on the computer 2. Right-click on the Java Icon on their desktop and make sure the icon is set to Run as Admin for all user...
Fri, Mar 18, 2016 at 11:07 AM
2016 PowerPoint Unstable Error
Workaround 1. Try opening PowerPoint go to File,  2. Options,  3. Trust Center,  4. Trust Center Settings,  5. Protected View and u...
Thu, Nov 1, 2018 at 4:27 PM
BBTS - Billing Balance - Transaction Failed
Server name = bbts Remote Desktop to  'BBTS' Open Services Locate the BbTS Transaction Integration Agent Host service Right c...
Tue, Feb 9, 2016 at 9:54 AM
CX shortcut broke after updating Java
If theJenzebar CX shortcut no longer works, it's possible that a Java update has occurred. The new version of java no longer puts the javaws.exe ...
Mon, Jun 8, 2015 at 8:56 AM
EMS install Old.... Installer location - N:\ITS\Shared\Applications\EMS\EMS Desktop 44.1.291
Wed, Sep 7, 2022 at 2:48 PM
Class Climate Data Files
Class Climate files are generated every session (multiple times throughout) in order to do an evaluation of each course and faculty by students for ...
Tue, Mar 31, 2015 at 9:46 AM
RMA Guide
Lenovo RMA Support Phone Number:    800-426-7378 Website - Enter Se...
Fri, Oct 16, 2020 at 10:42 AM
Restart Cognos Services
Cognos may require its services to be restarted. This is seldom done. Typically a restart will clear up some of the known errors, including a "Gatew...
Tue, May 9, 2017 at 10:05 AM