1. Turn off UAC if it is running on the computer
2. Right-click on the Java Icon on their desktop and make sure the icon is set to Run as Admin for all users. 
3. Set Java Config Exception List populated as shown below 

4. If the desktop shortcut is running ‘java.exe’ from the command line with parms, create a new shortcut that is just https://cxweb.findlay.edu/CXConnect.jnlp. change the icon image to be the coffee-cup to avoid confusion. 

5. Set both Internet Explorer and Firefox to allow popups for *.findlay.edu and put *.findlay.edu in the Trusted Site Zone.